For RollerMouse
Getting Started
User Manuals
FAQ
Warranty and Return Policy
Drivers
WEEE Customer Information
Getting Started
Congratulations on purchasing your new Contour RollerMouse. Please take a moment to read the tips on how to get started and you will be on your way in just a few moments.
Basic functions
Use the rollerbar to move the cursor on your screen. You can also click with it. Use the large left button to left click and the large right button to right click. Use the scroll wheel in the middle to scroll and click.
1. Plug your RollerMouse into your computer’s USB port
Allow your computer a moment to automatically install it. Your computer may indicate that it has found a new device and is installing it. This process usually takes 10 to 30 seconds.
2. Aim for the correct alignment of your keyboard
Place the keyboard behind your RollerMouse. The keyboard’s front edge should be parallel to the rollerbar. Center the scroll wheel between the home keys. (On most keyboards, this will be between the “G” and the “H”).
3. Adjust the keyboard height and angle
Take a moment to evaluate the height and angle of your keyboard and find the arrangement that’s most comfortable for you. The flatter your wrist, the better for your body. If you find the keyboard is too low, simply add height to your keyboard by inserting the keyboard risers.
4. Ready to go
With these few steps you are ready to go. We hope you will enjoy working with your new RollerMouse.
When you have worked with your RollerMouse for a little while, you might wish to adjust the speed and precision of the cursor and the click response of the rollerbar. How to do this depends on which RollerMouse you have. Download the user manual of your product below.
User Manuals
User manuals
Download the user manual for your product here.
In the user manuals you can find tips on how to get started and how to adjust the keyboard to your RollerMouse. You will also find helpful tips on ergonomics.
Download the manual for your RollerMouse and read more.
| Product | Size | Language | Link |
| RollerMouse Free3 | 1 MB | English | Download |
| RollerMouse Free3 Wireless | 2 MB | English | Download |
| RollerMouse Red Plus | 1 MB | English | Download |
| RollerMouse Red | 1 MB | English | Download |
| RollerMouse Pro2 | 2 MB | English | Download |
| RollerMouse Pro3 | 2 MB | English | Download |
| RollerMouse Free2 | 397 KB | English | Download |
| Red plus palm support | 386 KB | English | Download |
FAQ
RollerMouse is an ergonomic alternative to the traditional computer mouse, and sits directly in front of your keyboard. You move the cursor by touching the rollerbar lightly with your fingertips. RollerMouse eliminates harmful movements and helps form safer working habits. Rollermouse encourages good posture, and reduces the potential of repetitive strain injuries, such as Carpal Tunnel Syndrome and Tendonitis. Due to its innovative design, RollerMouse also requires less working area than a traditional computer mouse.
All our RollerMouse products are designed to help you work safer, smarter and faster. Every RollerMouse product is developed according to ergonomic principles and user feedback.
RollerMouse Red is the most versatile RollerMouse to date. It has five button functions and options for cursor speed, ranging from 800 to 2400 dpi. There are customisable functions for click force and click volume. RollerMouse Red has an aluminium body, removable wrist rests and a fully open rollerbar. The RollerMouse Red is suitable for any workstation.
RollerMouse Free2 is modern, ultra-low, and slim and able to fit ergonomic, thin, or compact keyboards. It is also suitable for laptops or tight spaces. It has a fully open rollerbar, eight button functions, and a resolution that ranges from 800 to 1600 dpi with the touch of a button.
RollerMouse Pro2 allows you to work safer, faster, and more comfortably. It fits full size keyboards. It has seven button functions, a resolution of 800/1250 dpi and a 7.5 inch opening for the rollerbar.
The Contour Balance Keyboard is compatible with RollerMouse Red, RollerMouse Red plus and RollerMouse Free2.
If you are using an adjustable, ergonomic keyboard such as GoldTouch or Kinesis, the Ergo Keyboard Mat will make the RollerMouse Pro2 compatible.
Read more about the Ergo Keyboard Mat
RollerMouse products are designed to operate on a plug-and-play basis on a PC or Mac, making them suitable for most desktop computer workstations.
RollerMouse will work on Linux devices, but we do not provide technical support for this software.
Tip: If you’re using a Mac with RollerMouse Pro2 or Free2, the ‘one touch’ copy and paste button functions will not work without a driver unless you are using ‘Microsoft Office for Mac’.
RollerMouse can work in conjunction with other mice, both external and integrated (e.g., touch pads).
Tip: If you decide to keep your traditional mouse when learning to use a RollerMouse, make sure to place your traditional mouse out of reach, so you don’t reach for it out of habit.
All RollerMouse products are pre-programmed with smart button functions. This built-in software gives users the most ergonomically beneficial set of button functions so you can just plug-and-play.
However, you may wish to use the driver to manually change button functions for even greater functionality and variation.
Mac users will need to use a driver to assign the preferred button functions to RollerMouse. Due to the difference in copy and paste commands on a Mac, the corresponding buttons on Pro2 and Free2 won’t work without the driver.
Our products are available from specialist reseller partners in the UK, which can be found here.
Most Contour Design products offer a driver app which can be downloaded and installed in order to customise the button functions. New versions of RollerMouse – Red, Classic2, Pro2 and Free2 – use a universal Contour Design mouse drive that supports multiple Windows versions (from XP to Windows 10).
Many older Contour Design products have a specific driver version, and all older drivers are not upgradeable. See the driver download section.
Some troubleshooting tips:
Make sure the USB cable is connected directly to your computer and not to a hub or docking station.
Try re-connecting (maybe in a different USB port) your RollerMouse or restart the computer.
Try connecting your RollerMouse to another computer.
Make sure you haven’t downloaded another mouse driver on your computer – it might interfere with your RollerMouse.
Try connecting someone else’s RollerMouse to your computer (and vice versa).
If there is only a problem when RollerMouse is connected to your computer, then the problem is most likely with your computer. If the problem with Roller Mouse is consistent and appears in the same way on any computer, then your RollerMouse unit is mostly likely the cause. For further help, review the other FAQs, or contact the reseller or us directly at our warranty & return policy page.
RollerMouse products have different speed setting options:
Adjust the cursor speed by using the switch underneath RollerMouse Pro2.
You can also set the speed of the cursor in your computer’s settings panel, simply select ‘Mouse Settings’ and adjust accordingly.
Change the cursor speed with the touch of a button. Each click increases the precision by 200 dpi.
You can also set the speed of the cursor in your computer’s settings panel, simply select ‘Mouse Settings’ and adjust accordingly.
Adjust the cursor speed with the top center button. Each click increases the precision by 200 dpi.
If you moved the rollerbar all the way to the left or right and you’d like to continue moving your cursor, simply force the rollerbar slightly in the intended direction until you hear a gentle click. This activates the end detection and the cursor is free to move anywhere on the screen. Release the rollerbar when the cursor is where you want it. End detection settings can also be adjusted within our free, optional software.
Tip: If you find that your cursor is too often out of the rollerbar’s range, your selected cursor speed may be too low.
Your size is determined by measuring from the tip of the middle finger to the first crease of the wrist.
Extra-Large (Available in right only): 8.25″ or above (21cm or greater)
Large (Available in left or right): 7.5″-8.25″ (19-21cm)
Medium (Available in left or right): 6.75″-7.5″ (17-19cm)
Small (Available in right): Under 6.75″ (17cm)
The short keyboard risers are packaged attached to the long keyboard risers. To use the short keyboard risers, you will have to separate them from the long risers.
Dust and dirt can collect over time on the optical sensor that reads the movements of the rollerbar. This can cause the cursor to navigate poorly. Most related problems can be rectified by cleaning around the sensor. To do this, apply compressed air from a can. The position of the sensor is shown here:
RollerMouse Free2 – The sensor is located inside the rollerbar channel, under the plastic wall on the side nearest to the upper-left button.
RollerMouse Pro2 and Classic2 – The sensor is located 3 inches to the right of the paste button, under both the plastic and the rollerbar (Under dim lighting you can see the red light shining under the plastic when your RollerMouse is connected.)
RollerMouse Red – The RollerMouse Red sensor is located inside the rollerbar, protected from dust and dirt.
Please note that the click force and click volume customisations are only available with the RollerMouse Red or RollerMouse Red plus.
Apple Mac:
Open up the system preferences and then open the Contour Mouse interface. Hold down the option/alt key on the keyboard and click on the ‘advanced’ button in the Contour Mouse window. You can release the option/alt key when the ‘advanced mouse speed and movement settings’ window pops up. You can then go about changing the click force or volume settings and they will stay in effect after closing that window.
Windows PC:
Go to the system tray and you will find the Contour Design icon. While holding down the shift key, left click on the icon and select ‘quit’ on the menu that pops up. That will deactivate the software and you can then make changes on the mouse. After, you can reopen the software and the changes will be saved.
To adjust the click force or volume on the RollerMouse Red or RollerMouse Red plus, the driver must be turned off. This can be done by holding the shift key while right clicking on the Contour icon on your desktop. Select the option to quit the driver. With the driver turned off, make any changes you would make to your RollerMouse Red following the standard instructions listed in the user manual. Restart the driver by going into your Control Panel, finding the Contour Pointing Devices icon and double clicking.
If you suspect that small objects have fallen underneath the rollerbar, turn the product on its side and blow compressed air along the rollerbar channel.
The rollerbar can be wiped clean with a slightly damp cloth. Use only a small amount of cleaning solution or a disinfecting agent if necessary. Rubbing alcohol will dry quickly and not harm the components of the RollerMouse. Be sure to unplug the unit before cleaning to avoid unnecessary clicks.
A sales representative will contact the end user within the last five (5) days of the trial to determine if the end user would like to keep and be charged for the product or return it.
If the user is returning the product a Return Merchandise Authorization (RMA) number will be issued. If our sales representatives are unable to make contact with the end user, they will leave a message at which point it is up to the end user to contact the sales representative by email or phone by the 31st day of the trial period. If no contact is made Contour Design will assume intent to keep the product and charge the card given at the beginning of the trial period. At this point no refunds will be granted.
Warranty and Return Policy
We are here to help
Please note that all Shuttle products are included in our two-year warranty as of January 2015. You do not need to register your product to be covered under the warranty.
At Contour Design we strive after producing products of high and premium quality. We offer a two year warranty on RollerMouse and Shuttle products; a one year warranty on Contour Mouse. However, if you experience any problems we ask you to do the following:
- Have a look at our Frequently Asked Questions, and try out relevant proposed solutions.
- You can also consult the manual for your product for further information.
- Download the latest version of our drivers.
- If you cannot find a solution to your problems, we would be happy to advise you. We kindly ask you to contact our customer support department here.
In the UK, your statutory rights remain unnaffected.
Drivers
Good-to-know before you download:
All Contour Design mice are Plug-and-Play
Drivers are not required for standard usage of RollerMouse or Contour Mouse.
If you wish to use this driver with RollerMouse Pro2 or RollerMouse Classic2, your RollerMouse must be switched into STD mode (top position).
Shuttle devices require the use of the product drivers.
A note for Shuttle users
If you have questions about the Shuttle driver for Windows Installs, click here.
Certain button customisations require the software
Changes to button functions cannot be made without downloading the driver below, however, changes to pointer and scroll wheel speed can be made through your normal mouse control panel. Directions for other customisations, such as click force and volume (only available in RollerMouse Red and Red plus) can be found in your user manual .
A note for Mac users
The driver below is required to use the copy and paste functions on your RollerMouse Pro2 and RollerMouse Free2. RollerMouse Red and Red plus have the ability to switch to Mac mode without the driver by holding the copy and paste buttons for two seconds.
Compatibility
This driver is compatibile with RollerMouse Pro, RollerMouse Pro2, RollerMouse Classic2, RollerMouse Free2, RollerMouse Red, RollerMouse Red plus and Contour (Perfit) Mouse devices.
Shuttle users can download compatibile drivers here.
Can’t find your product here? See our older versions.
| Operating System | Notes | Link |
| Mac OS X | Compatible with RollerMouse products and Contour Mouse. This version works with Mac OS 10.9 or higher. Updated 4 -4 -2017. |
Download (2,5 MB) |
| Win 2000, Win XP, Win Vista, Win 7, Win 8, Win 10 | Compatible with RollerMouse products and Contour Mouse. Updated 4-13-2015. |
Download (6 MB) |
WEEE Customer Information
Recycling Electrical or Electronic Equipment (WEEE)
Contour Design products are covered by the WEEE directive, regulating recycling of electrical or electronical equipment (WEEE).
In this page you can find all the information you need about recycling electrical or electronic equipment.
All Electronic and Electrical Equipment (EEE) placed onto the market from January 2, 2007 must be marked with the strike trough wastepaper basket symbol to indicate that it is covered by the WEEE Directive, the provisions of which require that producers or manufacturers of EEE become liable to pay for take-back treatment and recycling of end of life equipment (WEEE):
What is the WEEE Directive?
The production of electrical and electronic equipment is one of the fastest growing domains of manufacturing in the western world, and with broad consumer take-up of products in this area, there is also a mounting issue of waste. In June 2000, the European Commission put forward proposals to address this issue, and in December 2002, these were passed as the EU Waste Electronic and Electrical Equipment (WEEE) Directive. Such proposals were updated in the WEEE Directive 2012/19/EU.
For the UK, the WEEE Regulations were laid before Parliament on December 12, 2006. The main requirements and obligations on producers and distributors of Electronic and Electrical Equipment (EEE) came into effect from July 1, 2007.
The major provisions of the WEEE Directive are:
- All manufacturers (or anyone else selling a product on the market in the EU) are liable to pay for take-back, treatment and recycling of end-of-life equipment
- Improve re-use/recycling of WEEE
- Ensure the separate collection of WEEE
- Inform the public about their role in dealing with WEEE
What are Contour Design’s obligations according to the WEEE Directive?
As a producer Contour Design must offer to facilitate the take-back of WEEE from UK consumers and has decided to fulfil its obligations in this area by allowing customers to return WEEE to us.
How can I return my old Contour Design product?
If you want to make use of the return possibility, please follow the following instructions:
- Fill in the Recycling Electrical or Electronic Equipment (WEEE) Form for your Contour Design product and send it to info@contour-design.com
- Recycling Electronic Equipment Form
- We will ask you to ship the product back to us and will arrange recycling of your product at our expenses.
Are there any other ways of disposing my old electronic equipment?
If your Contour Design product is still in a good working condition or could be repaired for further use, please consider donating it to a charitable organisation or by giving it to someone else in need. By extending the lifetime of your old equipment you are also contributing to the efficient use of resources and avoiding additional waste.
For Shuttle
Getting Started
User Manuals
FAQ
Warranty and Return Policy
Drivers
WEEE Customer Information
Getting Started
Congratulations on your new Shuttle. Take a moment to read the tips on how to get started and you will be on your way in just a few moments.
Basic functions
Assign regularly used hotkeys for any of your programs and applications.
1. Connect your Shuttle to your computer’s USB port
Allow your computer a moment to automatically install it. Your computer may indicate that it has found a new device and is installing it. This process usually takes 10 to 30 seconds.
2. Install appropriate driver for your computer’s operating system.
The drivers for the ShuttlePRO v2 and Xpress can be downloaded from our Contour Support page under the drivers tab below.
3. Ready to go
With these few steps you are ready to go. We hope you will enjoy working with your new Shuttle.
User Manuals
User manuals
Download the user manual for your product here.
In the user manuals you can find tips on how to get started and how to adjust the keyboard to your RollerMouse. You will also find helpful tips on ergonomics.
Download the manual for your RollerMouse and read more.
| Product | Size | Language | Link |
| ShuttlePRO v2/Xpress Mac v3 | 3 MB | English | Download |
| ShuttlePRO v2/Xpress Windows | 1 MB | English | Download |
FAQ
The Shuttle forum can be found here.
The drivers for the ShuttlePRO v2 and Xpress can be downloaded from our Contour Support page under the drivers tab.
Apple Computer with a G3, G4, G5, or Intel processor running Mac OS 8.6 through 9.x or OS 10.1 to 10.12. Windows Compatible PC running Windows 98, 98SE, Me, 2000, XP, Vista, Windows 7, Windows 8 and Windows 10.
You can download from our Contour Support page under the User Manuals tab.
You can call or email Contour Design, and we would be happy to send out some button covers to you provided your Shuttle is made in China and not Taiwan. Please email us at shuttle@contourdesign.com for more info.
You can download from our Shuttle Downloads section in the forum or from the Shuttle product page on the Contour Design website.
Yes, please email us your information at shuttle@contourdesign.com. We will send you a short questionnaire, and when it is returned to us we will send you the SDK.
As of January 2015, Shuttles are under our two-year warranty. You no longer need to register your product for the warranty.
Warranty and Return Policy
We are here to help
Please note that all Shuttle products are included in our two-year warranty as of January 2015. You do not need to register your product to be covered under the warranty.
At Contour Design we strive after producing products of high and premium quality. We offer a two year warranty on RollerMouse and Shuttle products; a one year warranty on Contour Mouse. However, if you experience any problems we ask you to do the following:
- Have a look at our Frequently Asked Questions, and try out relevant proposed solutions.
- You can also consult the manual for your product for further information.
- Download the latest version of our drivers.
- If you cannot find a solution to your problems, we would be happy to advise you. We kindly ask you to contact our customer support department here.
In the UK, your statutory rights remain unnaffected.
Drivers
Good-to-know before you download:
All Contour Design mice are Plug-and-Play
Drivers are not required for standard usage of RollerMouse or Contour Mouse.
If you wish to use this driver with RollerMouse Pro2 or RollerMouse Classic2, your RollerMouse must be switched into STD mode (top position).
Shuttle devices require the use of the product drivers.
A note for Shuttle users
If you have questions about the Shuttle driver for Windows Installs, click here.
Certain button customisations require the software
Changes to button functions cannot be made without downloading the driver below, however, changes to pointer and scroll wheel speed can be made through your normal mouse control panel. Directions for other customisations, such as click force and volume (only available in RollerMouse Red and Red plus) can be found in your user manual .
A note for Mac users
The driver below is required to use the copy and paste functions on your RollerMouse Pro2 and RollerMouse Free2. RollerMouse Red and Red plus have the ability to switch to Mac mode without the driver by holding the copy and paste buttons for two seconds.
Compatibility
This driver is compatibile with RollerMouse Pro, RollerMouse Pro2, RollerMouse Classic2, RollerMouse Free2, RollerMouse Red, RollerMouse Red plus and Contour (Perfit) Mouse devices.
Shuttle users can download compatibile drivers here.
Can’t find your product here? See our older versions.
| Operating System | Notes | Link |
| Mac OS X | For ShuttlePROv2, ShuttleXpress and ShuttlePRO Requires OS X 10.8 or later Version 3.0.39 Updated 04-17-2016 |
Download (8 MB) |
| Mac OS X | Compatible with ShuttlePROv2, ShuttleXpress and ShuttlePRO Compatible with Mac OS X up to 10.11, 32-bit & 64-bit Version 2.21 Updated 11-19-14 |
Download (6 MB) |
| Windows 10, Windows 8, and Windows 7 | For ShuttlePROv2, ShuttleXpress and ShuttlePRO Requires Windows 10 or later. | Download (1 MB) |
| Win 2000, Win XP, Win Vista | Compatible with ShuttlePROv2, ShuttleXpress and ShuttlePRO Compatible with Windows 2000, XP and Vista, 32 & 64 bit Version 2.8.1 updated 11-19-14 |
Download (1 MB) |
WEEE Customer Information
Recycling Electrical or Electronic Equipment (WEEE)
Contour Design products are covered by the WEEE directive, regulating recycling of electrical or electronical equipment (WEEE).
In this page you can find all the information you need about recycling electrical or electronic equipment.
All Electronic and Electrical Equipment (EEE) placed onto the market from January 2, 2007 must be marked with the strike trough wastepaper basket symbol to indicate that it is covered by the WEEE Directive, the provisions of which require that producers or manufacturers of EEE become liable to pay for take-back treatment and recycling of end of life equipment (WEEE):
What is the WEEE Directive?
The production of electrical and electronic equipment is one of the fastest growing domains of manufacturing in the western world, and with broad consumer take-up of products in this area, there is also a mounting issue of waste. In June 2000, the European Commission put forward proposals to address this issue, and in December 2002, these were passed as the EU Waste Electronic and Electrical Equipment (WEEE) Directive. Such proposals were updated in the WEEE Directive 2012/19/EU.
For the UK, the WEEE Regulations were laid before Parliament on December 12, 2006. The main requirements and obligations on producers and distributors of Electronic and Electrical Equipment (EEE) came into effect from July 1, 2007.
The major provisions of the WEEE Directive are:
- All manufacturers (or anyone else selling a product on the market in the EU) are liable to pay for take-back, treatment and recycling of end-of-life equipment
- Improve re-use/recycling of WEEE
- Ensure the separate collection of WEEE
- Inform the public about their role in dealing with WEEE
What are Contour Design’s obligations according to the WEEE Directive?
As a producer Contour Design must offer to facilitate the take-back of WEEE from UK consumers and has decided to fulfil its obligations in this area by allowing customers to return WEEE to us.
How can I return my old Contour Design product?
If you want to make use of the return possibility, please follow the following instructions:
- Fill in the Recycling Electrical or Electronic Equipment (WEEE) Form for your Contour Design product and send it to info@contour-design.com
- Recycling Electronic Equipment Form
- We will ask you to ship the product back to us and will arrange recycling of your product at our expenses.
Are there any other ways of disposing my old electronic equipment?
If your Contour Design product is still in a good working condition or could be repaired for further use, please consider donating it to a charitable organisation or by giving it to someone else in need. By extending the lifetime of your old equipment you are also contributing to the efficient use of resources and avoiding additional waste.